Terms & Conditions

Welcome to Tribeup Academy. By accessing, purchasing, subscribing to, or engaging with any of our services, you agree to the following Terms & Conditions. These terms are binding and apply to all clients, customers, and users of Tribeup Academy’s services.

1. Services Covered

These terms apply to all services offered by Tribeup Academy, including but not limited to:

• Digital advertising consulting and coaching
• Membership programs and recurring subscription services
• One-on-one advisory or implementation sessions
• Online training, checklists, toolkits, and downloadable digital resources

Our services are provided for business purposes. By purchasing, you confirm you are buying them for your business, not as a consumer for personal or household use.

2. Payment & Billing

• All payments must be made in full upon purchase unless otherwise stated.
• Subscription services recur automatically through your selected payment method unless canceled in advance.
• You are responsible for ensuring that your payment information is accurate and current.
• Prices are in US dollars unless stated otherwise. Any taxes, bank charges or currency conversion fees are your responsibility.
• We may change subscription prices by giving you at least 30 days’ notice by email. The new price applies from your first billing date after the notice period. If you don’t agree, you can cancel before then.
• These Terms apply however you pay. Whether you pay through PayPal, Stripe, bank transfer or any other payment method, you are bound by these Terms in full. A payment platform’s own terms cover only the processing of your payment and do not replace or override these Terms.
• By completing a payment, you confirm that you have read and agree to these Terms.
• If you raise a dispute or chargeback with your payment provider, these Terms still apply, and we may share them, together with your purchase and session records, with that provider.

3. Refund Policy

To the fullest extent permitted by law, all sales are final and no refunds will be provided.

• This includes coaching calls, memberships, toolkits, training programs, and digital products.
• By purchasing, you acknowledge and agree to our no-refund policy regardless of usage.
• Missed sessions are not eligible for refund or reschedule unless canceled with at least 24 hours’ notice.

4. Cancellation Policy

• You may cancel an active subscription before the next billing cycle to stop future charges.
• Cancellation does not entitle you to a refund for the current or past billing periods.
• Coaching subscription fees are non-refundable once charged. If you choose not to continue after a charge, the sessions you have paid for but not yet used remain available to you for up to 6 months from the date of cancellation.
• After those 6 months, any unused sessions are forfeited, with no refund, credit or extension.
• All cancellations must be submitted in writing via email or through the subscription platform used.

5. Sessions & Scheduling

• Sessions are held live over screen share (Zoom or similar) at the booked time.
• Sessions start and end at the scheduled time. Arriving late does not extend the session.
• You may reschedule with at least 24 hours’ notice. A missed session, or one cancelled with less than 24 hours’ notice, counts as used.
• If we need to reschedule, we will offer you a new time and the session is not lost.
• Session recordings, if provided, are for your own internal use and may not be shared publicly.

6. Your Responsibilities

• You remain responsible for your ad accounts, ad spend, business decisions, and for following Meta’s policies (and those of any other platform) and the law.
• We do not log in to or make changes in your ad accounts. Coaching is done over screen share and you make all changes yourself.
• We are not responsible for account restrictions, bans, ad disapprovals, platform changes, outages, or other actions taken by Meta or any third party.

7. Use of Materials

• All content is for personal or internal business use only.
• You may not reproduce, distribute, resell, or publicly share our materials without written permission.
• Free tools and resources, such as the Know Your Numbers Scorecard, guides and articles, are educational estimates. They are not financial, legal or professional advice.

8. Confidentiality & Client Data

• All client information shared with us is treated as confidential.
• We do not share your business data, ad account access, or performance results without your consent.
• We only share your feedback or results publicly with your permission, using your first name and country only.

9. Privacy

How we collect, use and protect your personal data is explained in our Privacy Policy.

10. Limitation of Liability

• Tribeup Academy does not guarantee specific results or performance outcomes.
• We are not liable for losses arising from implementation of our strategies or content.
• To the fullest extent permitted by law, our total liability for any claim relating to our services is limited to the fees you paid us in the 3 months before the claim.
• We are not liable for indirect or consequential losses, including lost profits, lost revenue or ad spend.

11. Suspension & Termination

We may pause or end your services if a payment fails, if a chargeback or payment dispute is raised, or in cases of abusive or inappropriate conduct. To the extent permitted by law, fees already charged are not refunded in these cases.

12. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Malaysia.
• Disputes will be subject to the exclusive jurisdiction of Malaysian courts.

13. General

• We are not liable for delays or failures caused by events beyond our reasonable control (for example internet or platform outages, illness or natural disasters).
• If any part of these Terms is found unenforceable, the rest still applies.
• These Terms, together with any written agreement for your specific service, are the whole agreement between us.
• If we don’t enforce a term straight away, that does not mean we have given up the right to enforce it later.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Updates take effect upon being posted on our website.

Contact Us

If you have any questions about these Terms, email academy@tribeup.my. Tribeup Academy (Reg. No.: 201603225787).